Please note that these are the terms for our MS HOSTING plans only. Linux and Power hosting terms are found within their respective pages.
1.) Compila Ltd take no responsibility
for any information loaded to our customers accounts
or web sites. If it is brought to our attention,
and we deem the material to be inappropriate,
we will suspend the customer's service on accounts
or web sites, until any illegal or inappropriate
data is removed.
2.) The customer will fully
indemnify Compila Ltd against liability (of any
nature), which may befall Compila Ltd as a result
of the customers illegal use of our services.
3.) Refunds are only available,
if the level of service provided to the customer
by Compila Ltd, is determined unsatisfactory by
the staff of Compila Ltd. No refunds are available
if the customer wishes to cancel their account
for any other reason. An administration fee of
£2.00 + Vat may become due to cover bank
and credit card charges.
4.) Customers shall not provide
copyrighted materials without authorisation, provide
obscene or offensive material (e.g. pornographic),
provide material whose nature and/or volume compromises
the ability of Compila LTD's servers to serve
other customers' web sites (instances including
but not limited to unreasonable consumption of
disk space, Internet link bandwidth, CPU, and
memory usage, as determined by Compila LTD's staff),
provide materials that are deemed by the government
authorities as inappropriate or illegal. Any such
government determinations will be binding on the
customer, not Compila Ltd.
5.) Compila Ltd may not wish
to host web sites, including but not limited to
the following content, adult, games, mobile phone
tones or logos, computer games, celebrities, warez,
web sites owned by any customer under 18 years
of age, sites with webcams.
6.) Spamming or any type of
unsolicited commercial or non-commercial email,
is strictly prohibited, and your account may be
suspended if you are found to be doing so.
7.) Monthly bandwidth allowance
is stated as 7.5GB for Windows Starter plan and
20 GB for Windows plus plan. However, if you require
extra Bandwidth additional fees will be applied.
8.) It is advisable, that if
you want to use forums on your web site, you use
a php/mysql solution, there are many free forum
programs that can installed. Perl or CGI forums
are slow and inefficient. If Compila deems necessary,
the customer can be asked to remove their forums
or asked to switch to a php/mysql solution.
9.) Compila Ltd is not responsible
for any interruption of service, and accepts no
liability for any loss of services, sales or any
other form of loss.
10.) Compila Ltd reserves the
right to alter these terms and conditions at anytime
and without notice.
11.) If
domain names are not renewed within a specified
time of 2 weeks after expiry, then Compila cannot
be held responsible for the loss of any domain
name which has expired and been been purchased
by a third party.
12.) Compila Ltd reserves the
right to terminate any accounts, at any time,
where the user has made unreasonable or inappropriate
use of any of the services supplied to the customer
by Compila Ltd, as deemed by our staff.
13.) A fee of £3.50 +
Vat will become due to any customers who wish
to keep their UK domain names for a 2nd year,
but do not wish to renew their hosting. This is
the case whether the client wishes to remain with
Compila Ltd or not.
14.) COMPILA GUARANTEE:
If you are not entirely happy with our web site
hosting service with regard to any technical problems
that you are experiencing that we are unable to
solve, we will offer you a full refund, less the
cost of any domain name registration fees, within
60 days of your original order date.
15.) Refunds can take up to 30 days to appear in your
account once you have provided Compila with your
transaction auth code.
16.) Compila Ltd reserves the right to terminate any
accounts, at any time, where the user has made
unreasonable or inappropriate use of any of the
services supplied to the customer by Compila Ltd,
as deemed by our staff.
17.) If domain names are not renewed within a specified
time of 2 weeks after expiry, then Compila cannot
be held responsible for the loss of any domain
name which has expired and been been purchased
by a third party.
18.) A fee of £3.50 + Vat will become
due to any customers who wish to keep their UK
domain names for a 2nd year, but do not wish to
renew their hosting. This is the case whether
the client wishes to remain with Compila Ltd or
not.
21.) Usernames are set automatically for hosting accounts. If you wish to have an alternative username, then you will need to pay an admin charge of £5 + VAT. Please note that although you can register domain names for other people under your account, if you do not require a username to contain your name, then you will need to set the account up in your clients name under their own account login.
22.) Compila offer a pop3 incoming mailservice.
For pop3 services all domains hosted with us are
required to use their ISP SMTP servers to send
email. Compila do not offer a pop3 SMTP service
and cannot be held responsible for emails that
cannot be sent via this method.
23.) By purchasing a Compila service, you are aware
and agree that any refund that needs to be made
to your account, due to overpayment, payments
taken in error and 60 day money back guarantee
payments can take up to 30 days to appear in your
account once you have provided Compila with your
transaction auth code.
24.) All upgrades are automated.
It is the customers responsibility to make sure
that they have purchased the correct upgrade as
Compila will be unaware of any incorrect upgrades.
If a mistake has been made, then please contact
the sales team as they will be able to help rectify
the issue.
25.) Reseller
Invoicing: All invoices are made yearly irrespective
if you have a monthly or yearly reseller plan.
If you require a monthly invoice, then there is
a £1.50 admin charge as these are created
manually.
26.) LIMITATION OF LIABILITY:
26.1) All conditions, terms, representations
and warranties relating to the Services supplied
under this Agreement, whether imposed by statute
or operation of law or otherwise, that are not
expressly stated in these terms and conditions
including, without limitation, the implied warranty
of satisfactory quality and fitness for a particular
purpose are hereby excluded;
26.2) Nothing in these terms and
conditions shall exclude our liability for death
or personal injury resulting from our negligence;
26.3) Our total aggregate liability
to you for any claim in contract, tort, negligence
or otherwise arising out of or in connection with
the provision of the Services shall be limited
to the charges paid by you in respect of the Services
which are the subject of any such claim;
26.4) In any event no claim shall
be brought unless you have notified us of the
claim within one year of it arising;
26.5) In no event shall we be
liable to you for any loss of business, contracts,
profits or anticipated savings or for any other
indirect or consequential or economic loss whatsoever;
27.1) You are solely
responsible for ensuring the Services are renewed. WE SHALL HAVE NO LIABILITY TO YOU OR ANY
THIRD PARTY IN CONNECTION WITH THE RENEWAL OR
ANY ATTEMPT TO RENEW THE SERVICES AS DESCRIBED
HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY FAILURE
OR ERRORS IN RENEWING OR ATTEMPTING TO RENEW THE
SERVICES. The foregoing limitation of
liability is in addition to any other limitations
of liability set forth in this Agreement. All
invoices are sent via email and it is your responsibility
to keep your email address up to date. Compila
cannot be held responsible for invoices being
sent to the wrong email address.
27.2) Please note that your account area is for reference only. To be entirely sure of when your domains expire, please check www.whois.com and it is down to the customer to make sure that the dates within their account correspond to the correct renewal date as shown on www.whois.com
This is because that in many areas, hosting accounts are downgraded and domains that are transfered in have different renewal dates.
27.3) Please make sure that all unwanted orders are cancelled from within your account area, otherwise you account could be suspended until that order is cancelled.
28.) Service Guarantees
Compila.com guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
- Server Hardware Breakdown;
- User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, Compila.com is not responsible for the downtime);
- Failure due to software that is not explicitly supported by Compila.com. If a hardware crash provoked by the customer consequently occurs, Compila.com is beyond the control and responsibility for the resulting downtime.
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