Please note that these are the terms for our LINUX HOSTING plans only. MS and Power hosting terms are found within their respective pages.
1.) Compila Ltd take no responsibility
for any information loaded to our customers accounts
or web sites. If it is brought to our attention,
and we deem the material to be inappropriate,
we will suspend the customer's service on accounts
or web sites, until any illegal or inappropriate
data is removed.
2.) The customer will fully indemnify Compila Ltd
against liability (of any nature), which may befall
Compila Ltd as a result of the customers illegal
use of our services.
3.) Refunds are only available, if the level of service
provided to the customer by Compila Ltd, is determined
unsatisfactory by the staff of Compila Ltd. No
refunds are available if the customer wishes to
cancel their account for any other reason. An
administration fee of £2.00 + Vat may become
due to cover bank and credit card charges.
Please note that any technical issues or problems that arise must be brought to Compila's attention straight away. Compila must be permitted to use all reasonable efforts to rectify problems before a refund can be claimed.
4.) Customers shall not provide copyrighted materials
without authorisation, provide obscene or offensive
material (e.g. pornographic), provide material
whose nature and/or volume compromises the ability
of Compila LTD's servers to serve other customers'
web sites (instances including but not limited
to unreasonable consumption of disk space, Internet
link bandwidth, CPU, and memory usage, as determined
by Compila LTD's staff), provide materials that
are deemed by the government authorities as inappropriate
or illegal. Any such government determinations
will be binding on the customer, not Compila Ltd.
5.) If you purchase a UK hosting plan with a free UK domain name, you are only able to use that domain name with that hosting plan.. If you require to use any other domain name with the hosting, then a fee of £15 + VAT is applied to make the necessary changes to align the existing domain name with the new hosting space.
6.) Free domain renewal: Compila will renew at our cost for the minimum renewal period any domain name on our ips-TAG or in our account with our registrars BB Online (www.nominate.com) or MyDomain.com provided that the domain is assigned to a paid-up web hosting package as the “main domain” and that we receive an email request from you the customer to renewals@compila.com (which we must acknowledge) within four weeks of the domain renewal date. If such as a request is not received we will take no action to renew the domain and it will become suspended, rendering all email and web services inoperational. If it remains unpaid it will become de-registered and may be registered to any other party. The customer will ensure they are listed as administrative email contact of the domain to receive renewal reminders from the registrar. Our customers are solely and ultimately responsible for making sure their domains are renewed.
7.) Compila Ltd may not wish to host web sites, including
but not limited to the following content, adult,
games, mobile phone tones or logos, computer games,
celebrities, warez, web sites owned by any customer
under 18 years of age, sites with webcams.
8.) Spamming or any type of unsolicited commercial
or non-commercial email, is strictly prohibited,
and your account may be suspended if you are found
to be doing so.
If your email address is receiving abnormal amounts of email from one host, then your server will block the sending server as a security precaution against receiving spam and slowing the services down for other users. This is an automatic procedure that is in place by the Cpanel system.
9.) Monthly bandwidth allowance is stated as unmetered. However, if we feel that a customer is using excessive
amounts of bandwidth, and is affecting the service
we provide to our other customers, then we reserve
the right to cancel their hosting package and
offer them a full refund less any domain name
registration fees. Any sites running mySQL bulletin
boards, message forums or Chat services are limited
to 3Gb of bandwidth per month. Additional bandwidth
fees may be applied.
10.) Bandwidth limits are put in place to make
sure that our customers do not breach our terms
and conditions. Within your cpanel you can enter
a email address to advise you when your site is
nearing its bandwidth. Please email support@compila.com when this email is received and providing the
site stays within our terms and conditions we
will increase the bandwidth.
11.) All disk space that is provided to Compila hosting customers, must have only files that are used within the website. The server space cannot be used for file storage, online email imap accounts, or file sharing in anyway. If your account is found to be participting in any of the above, then it will be suspended without warning and additional charges may be applied.
12.) Domain name only purchases are for registration only. Email and web forwarding are free services and are not part of the contract that you purchase when you buy a domain name. Compila cannot be held responsible for redirection failures if the recipient mailservers will not accept email from our servers.
Please note that you only have a 24 hour grace period when purchasing domain names. If you require either a refund of a change in the domain name, you will need to make us aware within this time period otherwise no refunds or changes can be made.
13.) It is advisable, that if you want to use forums
on your web site, you use a php/mysql solution,
there are many free forum programs that can installed.
Perl or CGI forums are slow and inefficient. If
Compila deems necessary, the customer can be asked
to remove their forums or asked to switch to a
php/mysql solution.
14.) Spam email is one of the major
scourges of the Internet and is something we spend
lots of time and money on trying to fight for
our customers, but is something we cannot stop.
We have spam blockers running constantly on our
email servers, but due to the fact that spammers
constantly change the format of emails, it is
impossible for all emails to be blocked.
Anti spam filters run on all of our hosting plans. With our Commerce plan or above you also have the added facility of Spam Assassin, which allows you to greatly help reduce the amount of spam that you receive.
15.) Multimedia file types, limited in size to 5Mb,
including but not limited to .mov, .avi, .mp3,
.wav, .rm, .ram, .wmp, .zip, rar are permissible
but sites using these file types will be monitored,
and if Compila deems necessary 4 and 7 above will
apply. Any files over 5MB in size are not
allowed on our servers. Failure to adhere to this
may result to suspension of your site with no
prior warning.
16.) Compila Ltd is not responsible for any interruption
of service, and accepts no liability for any loss
of services, sales or any other form of loss.
17.) 15% discount applies only to new orders and is non redeeemable for renewals.
18.) Compila Ltd reserves the right to terminate any
accounts, at any time, where the user has made
unreasonable or inappropriate use of any of the
services supplied to the customer by Compila Ltd,
as deemed by our staff.
19.) If domain names are not renewed within a specified
time of 2 weeks after expiry, then Compila cannot
be held responsible for the loss of any domain
name which has expired and been been purchased
by a third party.
20.) Any contracts that started before August 2009 and upgradde after will need to pay the additional fee for what the base plan now costs.
21.) Usernames are set automatically for hosting accounts. If you wish to have an alternative username, then you will need to pay an admin charge of £5 + VAT. Please note that although you can register domain names for other people under your account, if you do not require a username to contain your name, then you will need to set the account up in your clients name under their own account login.
22.) Compila offer a pop3 incoming mailservice.
For pop3 services all domains hosted with us are
required to use their ISP SMTP servers to send
email. Compila do not offer a SMTP service
and cannot be held responsible for emails that
cannot be sent via this method.Although using your domain name as the SMTP server will work, it can be blocked by some servers as spam due to customers using this server to forward on spam to their existing email accounts and then complaining.
The use of your ISP SMTP server will combat this, or you could always use a service such as www.authsmtp.com.
23.) COMPILA GUARANTEE:
If you are not entirely happy with our web site
hosting service with regard to any technical problems
that you are experiencing that we are unable to
solve, we will offer you a full refund, less the
cost of any domain name registration fees, within
60 days of your original order date.
24.) By purchasing a Compila service, you are aware
and agree that any refund that needs to be made
to your account, due to overpayment, payments
taken in error and 60 day money back guarantee
payments can take upto 30 days to appear in your
account once you have provided Compila with your
transaction auth code.
25.) All upgrades are automated.
It is the customers responsibility to make sure
that they have purchased the correct upgrade as
Compila will be unaware of any incorrect upgrades.
If a mistake has been made, then please contact
the sales team as they will be able to help rectify
the issue.
26.) Reseller
Invoicing: All invoices are made yearly irrespective
if you have a monthly or yearly reseller plan.
If you require a monthly invoice, then there is
a £1.50 admin charge as these are created
manually.
27) LIMITATION OF LIABILITY:
27.1) All conditions, terms, representations
and warranties relating to the Services supplied
under this Agreement, whether imposed by statute
or operation of law or otherwise, that are not
expressly stated in these terms and conditions
including, without limitation, the implied warranty
of satisfactory quality and fitness for a particular
purpose are hereby excluded;
27.2) Nothing in these terms and
conditions shall exclude our liability for death
or personal injury resulting from our negligence;
27.3) Our total aggregate liability
to you for any claim in contract, tort, negligence
or otherwise arising out of or in connection with
the provision of the Services shall be limited
to the charges paid by you in respect of the Services
which are the subject of any such claim;
27.4) In any event no claim shall
be brought unless you have notified us of the
claim within one year of it arising;
27.5) In no event shall we be
liable to you for any loss of business, contracts,
profits or anticipated savings or for any other
indirect or consequential or economic loss whatsoever;
28) You are solely
responsible for ensuring the Services are renewed. WE SHALL HAVE NO LIABILITY TO YOU OR ANY
THIRD PARTY IN CONNECTION WITH THE RENEWAL OR
ANY ATTEMPT TO RENEW THE SERVICES AS DESCRIBED
HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY FAILURE
OR ERRORS IN RENEWING OR ATTEMPTING TO RENEW THE
SERVICES. The foregoing limitation of
liability is in addition to any other limitations
of liability set forth in this Agreement. All
invoices are sent via email and it is your responsibility
to keep your email address up to date. Compila
cannot be held responsible for invoices being
sent to the wrong email address.
28.1) Please note that your account area is for reference only. To be entirely sure of when your domains expire, please check www.whois.com and it is down to the customer to make sure that the dates within their account correspond to the correct renewal date as shown on www.whois.com
This is because that in many areas, hosting accounts are downgraded and domains that are transfered in have different renewal dates.
28.2) All UK domain names could have different renewal dates to your hosting expiry date due to transfers, purchasing the name before hosting or changing the name mid way through a hosting term. It is down to the client to make sure that Nominet (www.nic.uk) have an upto date email address for your domain name, as you will be emailed by them if your domain name is out of sync with your hosting. All UK domain names will be renewed free of charge by Compila as long as thier hosting is up to date.
All the client would need to do if they receive an email from Nominet is forward it into us on support@compila.com and we will renew it for you as part of your hosting plan.
28.3) In regard to non UK domain names, once a renewal is paid for, your domain name will be renewed free of charge providing that the domain name has not entered redemption due to the customer renewing the hosting account late. If the domain name has expired before the hosting has been renewed, then the customer is liable to pay the fee applied by the registrar of £90 + VAT
28.4) Please make sure that all unwanted orders are cancelled from within your account area, otherwise you account could be suspended until that order is cancelled.
29.) Service Guarantees
Compila.com guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:
- Server Hardware Breakdown;
- User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, Compila.com is not responsible for the downtime);
- Failure due to software that is not explicitly supported by Compila.com. If a hardware crash provoked by the customer consequently occurs, Compila.com is beyond the control and responsibility for the resulting downtime.
Last updated December 18th 2011 |
